4th Floor Camccul Building, Commercial Avenue, Bamenda, Cameroon. Yaoundé, Cameroon

Office Time:
Tuesday to Saturday 8:00am - 4:00pm

Call Us:
687 079 329

Email:
info@fluxsarl.com

Multipurpose business solution

Step into a world of limitless possibilities with our versatile business solutions, where innovation and efficiency unite seamlessly. At Flux SARL, we recognize the diverse needs of modern enterprises and have crafted a comprehensive suite of services to streamline operations, enhance productivity, and drive sustainable growth. Whether you're a startup building your foundation, a growing business aiming to scale new heights, or an established corporation striving to stay ahead, we provide the tools, expertise, and unwavering commitment to propel you toward success. Let us help you transform your vision into reality. Welcome to Flux SARL—where your growth is our mission.

Feedback Collection

In the ever-evolving world of modern business, feedback is more than just a suggestion—it’s the compass that guides us toward excellence. At Flux SARL, we recognize the transformative power of your insights, which is why we’ve created a feedback collection system that goes beyond the ordinary. This isn’t just about surveys; it’s about fostering meaningful engagement and inviting you to take the lead in our journey of continuous improvement.

Your voice isn’t just heard—it’s celebrated, analyzed, and woven into the very fabric of our growth. Every suggestion, critique, and word of praise plays a vital role in our pursuit of perfection. Together, we can shape the future of customer service, where feedback isn’t a formality but the heartbeat of innovation.

Welcome to a new era of customer-centricity. Welcome to Flux SARL—where your feedback drives our evolution.

More convenient than others

Welcome to a world where customer service is more than just a department—it’s a philosophy deeply embedded in everything we do. At Flux SARL, we take pride in delivering experiences that go beyond transactions. From the moment you connect with us, expect nothing less than exceptional service tailored to your unique needs.

Our dedicated team is always ready to anticipate, adapt, and exceed your expectations, ensuring every interaction leaves a lasting impression of trust, reliability, and satisfaction. With a commitment to innovation and a passion for personalized care, we invite you to join us on a journey where every customer is not just a client but a valued partner in our shared success story.

Welcome to customer service redefined. Welcome to Flux SARL—where your satisfaction is our mission.

About Flux SARL Service Cente

Welcome to Flux SARL: Your Partner for Exceptional Service Solutions

Since our establishment in 2019, Flux SARL has been your trusted destination for top-notch service solutions. As a reliable and customer-centric service center, we are dedicated to meeting the diverse needs of our clients with excellence and innovation.

Our Vision

Flux SARL Service Center was founded with a clear vision: to help businesses navigate the rapidly evolving landscape of customer service. With the advent of new technologies and the growing importance of a customer-centric culture, we aim to lead the way in Cameroon, the CEMAC region, and across Africa.

Who We Are

Flux SARL is Cameroon?s first and largest outsourced call center services provider, established in 2019. Today, we offer comprehensive service center outsourcing across all communication channels?not just voice. Our expertise extends to email, chat, WhatsApp, social media, and other digital platforms, ensuring seamless customer interactions wherever they occur.

Our Services

We go beyond traditional call center services by offering a full suite of value-added solutions, including:

- Technology: Cutting-edge tools and platforms to enhance customer engagement.

- Consulting: Expert guidance to implement international and government quality standards, such as the Global Star Rating System (7 Stars) and ISO 18295.

- Training: Comprehensive programs to equip your team with the skills needed to excel in customer service.

- Staffing: Skilled professionals to support your operations and deliver exceptional service.

Why Choose Flux SARL?

- Multichannel Expertise: We handle customer interactions across all platforms, ensuring a consistent and seamless experience.

- Commitment to Quality: Our adherence to global standards like ISO 18295 and the 7-Star Rating System reflects our dedication to excellence.

- Customer-Centric Approach: We prioritize your customers? needs, helping you build lasting relationships and loyalty.

- Innovation and Adaptability: We stay ahead of industry trends, leveraging technology to deliver cutting-edge solutions.

Our Impact

Since our inception, Flux SARL has been at the forefront of transforming customer service in Cameroon and beyond. By supporting businesses in adopting a customer-centric culture and integrating advanced technologies, we are shaping the future of service excellence in Africa.

Join Us on This Journey

Whether you?re looking to outsource your customer service operations, implement quality standards, or enhance your team?s capabilities, Flux SARL is here to help. Together, let?s redefine customer service and create exceptional experiences for your clients.

Welcome to Flux SARL?where service meets innovation, and customer satisfaction is our mission. Let?s build the future of customer service together!

Why Flux SARL Service Center?

Transforming Customer Experience (CX) with Flux SARL

At Flux SARL, we are dedicated to revolutionizing the customer experience (CX) you deliver to your end customers. By combining a consultative approach with cutting-edge technology, we design and implement custom solutions tailored to your unique requirements—all while prioritizing quality above all else.
Why Choose Flux SARL?
1. Homegrown Expertise: - As a Cameroon-based brand exclusively focused on service center outsourcing and related services, we bring deep local knowledge and a commitment to excellence.

2. Proven Track Record: - Over the past five years, we have successfully delivered complex CX projects on time for clients across nearly all industries. Our ability to consistently meet and exceed expectations is why the majority of our clients have remained loyal partners for many years.

3. Client-Centric Approach: - We don’t just take our word for it—ask our clients! Our reputation is built on the trust and satisfaction of the businesses we serve.

Our Approach

- Consultative Collaboration: We work closely with you to understand your goals, challenges, and customer needs, ensuring our solutions align with your vision.

- Technology-Driven Solutions: Leveraging the latest tools and platforms, we enhance efficiency, scalability, and customer engagement.

- Quality Focus: From strategy to execution, we emphasize quality at every step to deliver exceptional results.
Our Impact
By partnering with Flux SARL, you’ll benefit from:

- Enhanced Customer Satisfaction: Delivering seamless, personalized experiences that keep your customers coming back.

- Operational Efficiency: Streamlining processes to reduce costs and improve productivity.

- Long-Term Growth: Building lasting customer relationships that drive loyalty and revenue.

Leadership Driving Exceptional Customer Experiences

Flux SARL: Leadership Built on Experience and Expertise

At Flux SARL, our strength lies in the collective experience and expertise of our management team. With over 35 years of combined experiencein the outsourcing industry—particularly in outsourced service center services—we bring unparalleled knowledge and insight to every project we undertake.
Our Expertise
In addition to our deep regional understanding, the Flux SARL management team boasts significant expertise across a wide range of industries, including:

- Technology: Driving innovation and digital transformation.

- Telecommunications: Enhancing connectivity and customer engagement.

- Financial Services: Delivering secure and efficient customer support.

- Retail/Consumer: Elevating customer experiences in fast-paced markets.

- Oil and Gas: Providing specialized support for complex industries.

- Government: Ensuring compliance and excellence in public service.

- Industrials: Streamlining operations and improving efficiency.

- Transportation/Logistics: Optimizing customer interactions in dynamic environments.

Why It Matters
Our diverse industry experience allows us to tailor our solutions to meet the unique needs of each client. Whether you’re in a highly regulated sector like financial services or a fast-moving industry like retail, we understand the challenges you face and have the expertise to deliver results.

Our Commitment
At Flux SARL, we are committed to leveraging our experience and regional know-how to help your business thrive. By combining industry-specific insights with cutting-edge technology and a customer-centric approach, we deliver service solutions that drive growth, efficiency, and satisfaction.

Partner with Us
When you choose Flux SARL, you’re not just getting a service provider—you’re gaining a partner with decades of experience and a proven track record of success. Let us help you navigate the complexities of your industry and achieve your business goals. Welcome to Flux SARL—where experience meets innovation, and your success is our priority.

Satisfied Customers

Professional Agents

Hours Support

Project Finished

Our Services

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Tele-Marketing Services

Telemarketing services provide businesses with targeted outreach and effective communication strategies to help expand their customer base, boost sales, or conduct market research. By leveraging phone calls, telemarketers connect with potential customers, share detailed information about products or services, generate qualified leads, and foster strong client relationships.

Lead Generation

Lead generation is the process of identifying and attracting potential customers for a business's products or services. By leveraging a variety of marketing strategies—such as digital advertising, content marketing, social media outreach, and email campaigns—businesses aim to capture the interest of individuals who may benefit from or express interest in their offerings. This crucial step lays the foundation for building meaningful connections and driving business growth.

Markets Research

Market research is the process of collecting and analyzing data about consumers, competitors, and market trends to guide informed business decisions. By understanding customer preferences, industry dynamics, and competitive landscapes, businesses can identify opportunities, mitigate risks, and craft strategies that drive success

Cold Calling

Cold calling is a sales strategy in which a sales representative reaches out to potential customers who have not previously shown interest in the offered product or service. This proactive approach aims to spark interest, generate leads, and open doors to new business opportunities

Survey Processing

Survey processing is the systematic process of collecting, organizing, and analyzing data gathered from surveys to uncover meaningful insights and identify key trends. This method enables businesses to make informed decisions, understand customer preferences, and drive strategic initiatives with confidence.

Appointment Services

Appointment services simplify and optimize the scheduling process for businesses, ensuring efficient time management and enhancing customer satisfaction. By handling appointments seamlessly, these services help organizations stay organized, reduce no-shows, and deliver a smoother experience for both clients and staff.

Virtual Receptionist

A virtual receptionist is an automated system or remote service that manages incoming calls, messages, and basic inquiries on behalf of a business. This solution offers a professional and efficient front-end communication experience, eliminating the need for a physical receptionist while ensuring seamless customer interactions.

Phone Answering

Phone answering services offer professional call-handling solutions for businesses, ensuring that every incoming call is promptly answered and managed in alignment with the company's specific needs. This service enhances customer satisfaction, maintains professionalism, and ensures no opportunity is missed.

Customer Support Outsourcing

Customer support outsourcing involves entrusting customer service tasks to external providers, enabling businesses to efficiently handle inquiries, complaints, and support needs while concentrating on their core operations. This approach enhances operational efficiency, improves customer satisfaction, and allows companies to scale their support capabilities as needed.

Outsource Technical Support

Outsourced technical support involves delegating the management of technical issues and inquiries to external service providers. This allows businesses to access specialized expertise and resources, ensuring customer needs are addressed effectively and efficiently while freeing up internal teams to focus on core operations.

Omnichannel Contact Center

An omnichannel contact center integrates multiple communication channels—such as phone, email, chat, and social media—into a unified platform. This seamless approach ensures consistent and cohesive customer interactions across all touchpoints, enhancing the overall customer experience.

Multilingual Call Center

A multilingual call center offers customer support services in multiple languages, addressing diverse linguistic needs and ensuring clear, effective communication with customers across the globe. This capability enhances customer satisfaction, builds trust, and expands your business's reach in international markets

Website Development & Optimization

Website development and optimization involve designing, building, and refining websites to enhance user experience, functionality, and overall performance. This process ensures seamless navigation, fast load times, and visually appealing interfaces, ultimately improving user engagement and effectiveness. By implementing the latest technologies and best practices, optimized websites deliver a smooth, intuitive, and high-performing digital experience.

Content Creation and Marketing

Content creation and marketing involve crafting compelling and valuable content designed to attract, inform, and engage audiences, ultimately driving profitable customer actions. By combining creativity with strategy, businesses can build strong connections, enhance brand authority, and inspire meaningful interactions that lead to growth and success.

Social Media Management

Social media management is the strategic process of overseeing and optimizing a brand’s presence across social media platforms. It involves creating, curating, and scheduling content tailored to engage audiences, foster meaningful interactions, and strengthen brand identity. Beyond posting, it includes monitoring performance, analyzing metrics, and refining strategies to maximize reach and impact. Effective social media management not only builds brand awareness but also cultivates loyal communities, drives traffic, and supports business growth. It’s the art of turning social platforms into powerful tools for connection, storytelling, and achieving measurable results.

Pay-per-click (PPC) Advertising

Pay-per-click (PPC) advertising is a digital marketing model in which advertisers pay a fee each time their ad is clicked. This approach allows businesses to bid for ad placement in search engine results or on various platforms, ensuring their content reaches a targeted audience. PPC campaigns are highly customizable, enabling advertisers to set specific budgets, target demographics, and track performance metrics in real time. By combining strategic keyword selection, compelling ad copy, and precise targeting, PPC advertising drives immediate traffic, boosts visibility, and delivers measurable results, making it a powerful tool for achieving marketing goals efficiently

Email Marketing Campaigns

Email marketing campaigns are a powerful digital marketing strategy that involves sending targeted, personalized messages to a subscriber list. These campaigns are designed to promote products, services, or special offers, while also nurturing customer relationships and driving engagement. By segmenting audiences, crafting compelling content, and optimizing delivery times, email marketing ensures that the right message reaches the right people at the right moment. With measurable metrics like open rates, click-through rates, and conversions, businesses can refine their strategies to maximize impact. Effective email marketing not only boosts brand loyalty but also drives tangible results, making it an essential tool for any marketing toolkit.

Performance Tracking & Operation

Performance tracking and operations involve the continuous monitoring, analysis, and optimization of various business processes to ensure efficiency, productivity, and success. By leveraging data-driven insights and key performance indicators (KPIs), businesses can identify strengths, uncover areas for improvement, and make informed decisions to enhance overall performance. This process includes tracking metrics such as operational efficiency, resource allocation, customer satisfaction, and financial outcomes. Effective performance tracking enables organizations to streamline workflows, reduce costs, and achieve their strategic goals, ensuring they remain competitive and agile in an ever-evolving marketplace.