4th Floor Camccul Building, Commercial Avenue, Bamenda, Cameroon. Yaoundé, Cameroon

Office Time:
Tuesday to Saturday 8:00am - 4:00pm

Call Us:
687 079 329

Email:
info@fluxsarl.com

Multipurpose business solution

Step into a realm of boundless possibilities with our multipurpose business solution, where innovation meets efficiency in perfect harmony. At Flux Sarl, we understand the diverse needs of modern enterprises, and our comprehensive suite of services is designed to streamline operations, boost productivity, and drive sustainable growth. Whether you're a startup looking to establish your presence, a growing company aiming to scale new heights, or an established corporation seeking to stay ahead of the curve, we have the tools, expertise, and unwavering commitment to propel you towards success.

Feedback Collection

In the dynamic landscape of modern business, feedback isn't just a suggestion – it's the compass guiding our journey towards excellence. At Flux Sarl, we understand the invaluable power of your insights, which is why we've crafted a feedback collection system that transcends the mundane. Beyond mere surveys, we orchestrate a symphony of engagement, inviting you to be the conductor of our continuous improvement. Your voice isn't just heard; it's celebrated, analyzed, and woven into the very fabric of our evolution. With every suggestion, critique, and praise, you become an integral part of our quest for perfection. Join us in shaping the future of customer service together, where feedback isn't just a formality – it's the heartbeat of innovation. Welcome to a revolution in customer-centricity. Welcome to Flux Sarl.

More convenient than others

Welcome to a world where customer service isn't just a department, but a philosophy woven into the very fabric of our organization. At Flux Sarl, we pride ourselves on delivering an experience that transcends mere transactions. From the moment you engage with us, expect nothing short of exceptional service tailored to your unique needs. Our dedicated team stands ready to anticipate, adapt, and exceed your expectations at every turn, ensuring that each interaction leaves a lasting impression of trust, reliability, and satisfaction. With a commitment to innovation and a passion for personalized care, we invite you to join us on a journey where every customer isn't just a client, but a valued partner in our shared success story. Welcome to customer service redefined. Welcome to Flux

About the Flux Sarl Service Center

Welcome to Flux Sarl, your go-to destination for top-notch service solutions. Established in 2019, we take pride in being a reliable and customer-centric service center dedicated to meeting customers diverse needs.

Flux Sarl Service center was launched with the vision of helping businesses better understand the rapidly changing face of customer service ? especially with the advent of new technology and in supporting a customer-centric culture in Cameroon, CEMAC and Africa at large.
Flux Sarl Service Center is Cameroon First and Largest Outsourced call Center Services Provider created since 2019 Today.
we provide service center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels.

We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars) and ISO 18295

Why Flux Sarl Service Center?

We will transform the customer experience (CX) you deliver to your end customers. We use a consultative and technology-oriented approach to delivering custom solutions for your requirements, while emphasizing quality over all else.
You will also benefit from our knowledge and experience as a homegrown Cameroon brand that is exclusively focused on Service center outsourcing and its related services. Don’t just take it from us. Ask our clients (who come from nearly all industries).
We have a proven track record of successfully delivering complicated CX projects on time for them over the last five years. This is one of the reasons that the majority of our clients have been our partners for many years

LEADERSHIP TEAM

Collectively, the Flux Sarl management team has over 35 years of experience in the outsourcing industry, particularly outsourced Service center services.
In addition to our comprehensive regional know-how, the management team has significant expertise in a wide variety of industries including technology, telecommunications, financial services, retail/consumer, oil and gas, government, industrials and transportation/logistics

Satisfied Customers

Professional Agents

Hours Support

Project Finished

Our Services

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Tele-Marketing Services

Telemarketing services offer targeted outreach and communication strategies to businesses seeking to expand their customer base, increase sales, or conduct market research. Through phone calls, telemarketers engage with potential customers, deliver product or service information, generate leads, and nurture client relationships.

Lead Generation

Lead generation is the process of identifying and attracting potential customers for a business's products or services. Through various marketing strategies such as digital advertising, content marketing, social media outreach, and email campaigns, businesses aim to capture the interest of individuals who may have a need or interest in what they offer.

Markets Research

Market research involves gathering and analyzing data about consumers, competitors, and market trends to inform business decisions.

Cold Calling

Cold calling is a sales technique where a salesperson contacts potential customers who have not expressed prior interest in the product or service being offered.

Survey Processing

Survey processing involves collecting, organizing, and analyzing data obtained from surveys to extract meaningful insights and trends.

Appointment Services

Appointment services streamline the scheduling process by managing appointments for businesses, ensuring efficient time management and customer satisfaction.

Virtual Receptionist

A virtual receptionist is an automated system or a remote service that handles incoming calls, messages, and basic inquiries on behalf of a business, providing a professional and efficient front-end communication solution without the need for a physical receptionist.

Phone Answering

Phone answering services provide professional call handling solutions for businesses, ensuring that all incoming calls are promptly answered and managed according to the company's requirements.

Customer Support Outsourcing

Customer support outsourcing involves delegating customer service tasks to external service providers, allowing businesses to efficiently manage customer inquiries, complaints, and support needs while focusing on core operations.

Outsource Technical Support

Outsourced technical support involves delegating the management of technical issues and inquiries to external service providers, allowing businesses to access specialized expertise and resources to address customer needs effectively.

Omnichannel Contact Center

An omnichannel contact center integrates various communication channels, such as phone, email, chat, and social media, into a unified platform, providing seamless customer interactions across multiple channels.

Multilingual Call Center

A multilingual call center provides customer support services in multiple languages, catering to diverse linguistic needs and ensuring effective communication with customers worldwide.

Website Development & Optimization

Website development and optimization involve creating and refining websites to enhance user experience, functionality, and performance.

Content Creation and Marketing

Content creation and marketing involve producing engaging and valuable content to attract, inform, and engage audiences, ultimately driving profitable customer action.

Social Media Management

Social media management involves overseeing and optimizing a brand's presence on various social media platforms to engage with audiences, build brand awareness, and drive business growth.