Why have a Customer Support team for your small and large businesses

Your clients need communication with us on the daily. This is because, unanswered, missed calls and long hold times cost small business money and have a negative impact on customer satisfaction. This is where an answering service, which receives incoming calls on your behalf, can really optimize communications and profitability in small business by offering dedicated receptionists who get to know your business and function as part of your team.

Here are the top five reasons why small- and large-scale businesses use customer support or answering services and are reaping the rewards:

1. Prevent Lost Revenue

An answering service means that you won?t miss a call ever again. That one call means you seal that deal that has been so close for so long or that returning customer who will be your biggest advocate. What?s more, with a dedicated team behind it their knowledge and professionalism will really make a difference. Even in this technical age, people still want human interaction.

2. Increase Productivity

You have many varied responsibilities and tasks in a small business, so answering the phone can be a distraction you simply don?t need, especially when you are in the middle of a meeting or working on a big document, for example. In fact, every call should be seen as an opportunity. An answering service and customer support is the perfect way to filter and forward your calls so that you and your team can focus on your main goals whilst still meeting your clients? needs.

3. 24/7/365 Coverage

Our customer support team is available 24/7/365, for overflow support or out-of-hours cover, it all depends on your business needs. And, as clients become ever-more demanding in this instant access world, it is crucial that you are on top of your small business 24/7/365. Having a real person ready to take care of your clients even when the physical office is closed will only support your competitive advantage and a 24/7 answering service give you just that.

4. Minimize Costs

Hiring an in-house team to look after your calls is expensive and time-consuming for the use of small business resources. You will need to find a workspace, hire people, buy a system and back-up system, not to mention all the other HR and business expenses and policies. Even if you can spend the money, the right telephone answering system will cut your expenses by comparison.

5. Give the right impression

Whether you are a fledging start-up or established small business, an answering service reinforces strong client relationships and maintains a strong professional image. Your relationship with your client begins as soon as you answer the call, it will make all the difference.

Flux is the best Call Center and Customer service provider for businesses of all shapes and sizes. When it comes to technology and quality customer service, Flux is top-notch.